Body Fit No Body is the Same. Find Your Perfect Fit. Get Started ›

What Do I Do If My Bicycle Arrives Damaged?

FAQs
April 02, 2019
What Do I Do If My Bicycle Arrives Damaged?

 

Hey guys, Dustin here, CEO of six three zero. Want to talk to you today about what do you if my bike comes damaged.
So, the first thing you should do is reach out to us directly, theteam@sixthreezero.com. What we ask for is just send us a photo and a description of the issue you're encountering.
Now, if the damage is causing a component to not work or it's just aesthetic damage on the frame or the fender, please send us a photo and we can take care of it. If you can produce a video that would be even more helpful. Or you can also set up a call with our mechanics to discuss your damage with them directly, that's also an option.
But that's how you submit it, just send an email, theteam@sixthreezero.com, and detail what's going on. Please follow up with a photo and your order number, your order number as well.
If you're an Amazon customer or any of our other retailers, please indicate to us where you purchased the bike, it'd be very helpful for us to keep track of everything.
But don't forget, at six three zero I promise you we stand behind everything and we will not leave a customer behind. If you're not happy we will figure out a way to get you the parts or a new bike that you need to make sure you enjoy your riding experience.
So, please reach out direct again. 310-982-2877 or email us, theteam@sixthreezero.com. And I just wanted to let you guys know, we will stand behind our products no matter what.

 

Similar Articles

Why It's Best to Exercise Outdoors During the Coronavirus & What It Can Do For You Mind, Body & Spirit

While practicing social distancing is an important safety measure, it can easily cause you distress and...

COVID-19 Outdoor Workouts Ideas & How To Practice Social Distancing During the Coronavirus Quarantine

This is an unsettling time for all of us. While it is both important and effective...

Road Bike Tires vs Hybrid Bike Tires: What's the Difference?

If you’ve ever been tire shopping for your bike, you’ve likely wondered what the difference is...

Sale

Unavailable

Sold Out